Privacy Policy

PRIVACY POLICY OF THE WEBSITE www.hoteislavanda.com



IDENTIFICATION OF THE DATA CONTROLLER



Name: Monfortur – Management and Business Consulting


Registered office: Rua 25 de Abril, Nº2-B 7450-142 Monforte


Tax identification number: 513295852


Telephone: +351 964 048 803 (call to the national mobile network)


E-mail: geral@hoteislavanda.com



INFORMATION NOTICE



The protection of personal data relating to individuals is governed in Portugal by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”) and by Law No. 58/2019 of 8 August, which ensure the protection of individuals with regard to the processing of personal data and the free movement of such data.



“Personal data” means any information of any nature and regardless of the medium, including sound and image, relating to an identified or identifiable individual; therefore, the protection does not cover data relating to legal entities.



An individual is considered identifiable when they can be identified, directly or indirectly, in particular by reference to an identification number or to one or more specific elements of their physical, physiological, psychological, economic, cultural or social identity (for example, their name associated with their telephone number or e-mail address).



By reading this Privacy Policy, the User is informed about the processing of their personal data carried out by Monfortur – Management and Business Consulting through the website www.hoteislavanda.com.



PURPOSES OF THE PROCESSING OF PERSONAL DATA



The personal data we collect and process through the above-mentioned Website will only be used for the following purposes:



  1. To manage the contracting of services carried out through the Website, such as contact requests or reservation management;
  2. To periodically send communications containing news relating to the activities of Monfortur – Management and Business Consulting and the sector in which it operates;
  3. Anonymous and aggregated analysis of the use of the services, in order to identify Users’ habits and trends, with a view to improving the services offered and meeting Users’ specific needs;
  4. In the event of a contract being entered into, the data collected through this Website, together with any other data obtained within the scope of the contractual relationship, will be used for human resources management, to ensure compliance with legal obligations and to provide employees with the means necessary to carry out their professional activities;
  5. Compliance with national and international legal provisions, or execution of an order issued by the competent judicial authorities;
  6. Compliance with legal obligations arising from applicable data protection legislation, as well as the exercise of data subjects’ rights, in particular the defence of a right in legal proceedings.


Monfortur – Management and Business Consulting guarantees the confidentiality of all data provided. Although Monfortur – Management and Business Consulting collects and otherwise processes data securely and in a manner that prevents its loss or manipulation, using the most appropriate techniques for this purpose, it should be noted that the collection of data over open networks does not allow personal data to circulate under conditions of absolute security, and there is a risk that such data may be accessed and used by unauthorised third parties.



Failure to provide data marked as mandatory may result in the inability to respond to the data subject’s request.



LAWFULNESS OF THE PROCESSING OF PERSONAL DATA



Monfortur – Management and Business Consulting processes Users’ data:



  1. when they give their free, specific, informed and unequivocal consent to the processing of their personal data for specific purposes; and/or
  2. when it is necessary for the performance of a contract to which the User is a party, or for taking steps at the User’s request prior to entering into a contract; and/or
  3. to comply with legal obligations to which Monfortur – Management and Business Consulting is subject; and/or
  4. for the purposes of the legitimate interests pursued by Monfortur – Management and Business Consulting or by third parties, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data.


The User guarantees that the information provided is true, accurate, complete and up to date, and is responsible for any damage or loss, whether direct or indirect, that may be caused as a result of a breach of this obligation.



Where the data provided belongs to a third party, the User guarantees that they have informed the third party of the matters contained in this document and obtained their authorisation to provide their data to Monfortur – Management and Business Consulting for the purposes indicated.



RETENTION PERIOD



Monfortur – Management and Business Consulting only retains and processes your personal data for the period that is necessary or required to fulfil the purposes described above, applying appropriate information retention criteria to each processing activity and in accordance with applicable legal and regulatory obligations.



Monfortur – Management and Business Consulting retains personal data in its systems in such a way that data subjects can be identified according to the following criteria:



  • for a period no longer than that required to fulfil the purposes for which the data was collected, unless legal or contractual obligations provide otherwise;
  • to comply with specific legal or contractual obligations;
  • where applicable and lawful, until the Data Subject requests restriction or erasure.


DATA DISCLOSURE



In addition to disclosures made in compliance with legal obligations, the Data Subject’s personal data may be accessed, in addition to Monfortur – Management and Business Consulting, by:



  • external service providers of Monfortur – Management and Business Consulting, acting as processors;
  • national and international companies belonging to the same group as Monfortur – Management and Business Consulting;
  • authorities in general, administrations, public entities and bodies, both national and international;
  • Monfortur – Management and Business Consulting.


INTERNATIONAL DATA TRANSFERS



The personal data collected will be processed within the European Economic Area, and there will be no international transfers of data to third countries or international organisations.



In the event of any processing of personal data outside the European Economic Area, this will only take place following the adoption of appropriate safeguards and the required level of protection, in accordance with personal data protection legislation.



INFORMATION SECURITY



Monfortur – Management and Business Consulting has implemented appropriate technical and organisational security measures to ensure the security of the personal data provided by the User, with the aim of preventing its alteration, loss, processing and/or unauthorised access, taking into account the current state of technology, the nature of the data stored and the risks to which it is exposed.



Personal data is processed with the level of protection legally required to ensure its security and prevent its alteration, loss, processing or unauthorised access, taking into account the state of technology. The User is aware and accepts that security measures on the Internet are not infallible.



Where Monfortur – Management and Business Consulting subcontracts other entities to provide services involving the transfer of personal data, such entities will be required to adopt the technical and organisational measures necessary to protect personal data against destruction, loss, alteration, disclosure, unauthorised access or any other type of unlawful processing.



EXERCISE OF RIGHTS



In accordance with the provisions of the GDPR, the User may exercise their rights of access, rectification and, where applicable, restriction of processing, erasure, portability, objection and withdrawal of consent, under the terms of the GDPR, by submitting a written request through any of the following means, specifying the right or rights they wish to exercise:



  • E-mail: geral@hoteislavanda.com;
  • Postal address: Rua 25 de Abril, Nº2-B 7450-142 Monforte


SUPERVISORY AUTHORITY



The User also has the right to lodge a complaint with the Portuguese Data Protection Authority (Comissão Nacional de Proteção de Dados) in relation to matters concerning the exercise of their rights and the protection of their personal data, should they consider that their data protection rights have been violated.



THIRD-PARTY PAGES



The Website may contain advertising, links or other content that links to or redirects Users to pages and services of suppliers, advertisers, affiliates, sponsors of Monfortur – Management and Business Consulting and other third parties.



However, Monfortur – Management and Business Consulting does not control the content or links appearing on those pages and is not responsible for the practices used by those pages or websites. Monfortur – Management and Business Consulting advises Users to consult the privacy policy of such pages, as well as their terms and conditions.



Searching or interacting with any other website, including those that have an external link to the Website, is subject to the terms and conditions of that website. Under no circumstances is Monfortur – Management and Business Consulting responsible for such access or use.



PROCESSING OF DATA CARRIED OUT BY THE COMPANY THAT DEVELOPS AND MANAGES THE WEBSITE IN ITS CAPACITY AS AN INDEPENDENT DATA CONTROLLER



Without prejudice to the processing of data collected through the Website being the responsibility of Monfortur – Management and Business Consulting, as identified above in Section 1 of this Privacy Policy, we inform the User that MIRAIFUTURE PORTUGAL, LDA., with registered office at Buganvília Plaza 1, Quinta do Lago, 8153-013 Almancil and tax identification number 515 139 092, may, in specific situations, act as Data Controller, independently determining the purposes and means of processing.



This occurs, in particular, in relation to data processed to ensure the operation, maintenance and security of the booking engine.



In such situations, the User’s data will be processed in accordance with the information below:



  • Purpose: to ensure the operation, security and continuous improvement of the Website;
  • Lawful basis: legitimate interest;
  • Retention period: for the period strictly necessary to fulfil these purposes.


Mirai ensures that, even in these situations, it only processes the data strictly necessary, adopting appropriate technical and organisational measures to ensure its security and confidentiality.



The User may exercise the rights referred to in Section 9 by submitting a written request through any of the following means, specifying the right or rights they wish to exercise:



  • E-mail: portugal@mirai.com;
  • Postal address: Buganvília Plaza 1, Quinta do Lago, 8153-013 Almancil


The User may also exercise the rights provided for in Section 10.



CHANGES TO THE PRIVACY POLICY



In order to ensure that this document remains appropriate, Monfortur – Management and Business Consulting reserves the right to review this Policy at any time it considers appropriate. Users are therefore advised to check this privacy policy regularly and/or each time they access the Website.



Updated on 18/09/2026.